DRSs management and staff always have a clear focus on ACCURACY.
In an order fulfillment operation, accuracy in order processes gives the operation several key advantages.
First, there is significant time and cost savings. When an order is processed inaccurately, there is the additional carrier cost to re-ship the corrected order, the cost to return the incorrectly shipped item, and the additional expense for the staff to make all the corrections, including prevention of another error. And at the end of all this, the client still has an unhappy customer who may or may not return for their next purchase.
Prompt and courteous customer service is just as important. When a DRS client calls, we want to be able to answer every call with DRS staff member answering the phone. We are pretty good at this.
The combination of very accurate order fulfillment process, and providing prompt answers to our clients questions, allows our clients to spend more time focused on those tasks that will produce additional business success. You will find that the DRS staff is friendly, knowledgeable, and easy to work with.
The area which has seen a dramatic change is the tremendous growth of sales over the internet. In most cases, this requires a data exchange between two database systems. DRS has made a major commitment to make this initial setup as easy and less costly as possible. DRS has developed data exchange API’s for many of the most popular shopping carts.
DRS is located in the North County of San Diego, close to major distribution centers for UPS, FedEx and the US Postal Service. And for those clients who have their products manufactured in Mexico or the Far East, DRS is located close to the San Ysidro border crossing, and is also close to the major West coast ports of Long Beach and Los Angeles.